Subset of Users Unable To Send or Receive Text Messages

Incident Report for Inside Real Estate

Resolved

This incident has been resolved.

Posted Nov 12, 2024 - 13:55 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2024 - 11:00 MST

Update

We are continuing to work with our 3rd party messaging vendor and telecommunication partners towards resolution. We will continue to provide updates here as progress is made.

Posted Nov 10, 2024 - 18:11 MST

Identified

We are aware of an issue that is preventing a subset of users from being able to send or receive text messages through the BoldTrail or kvCORE Platform. We have identified the issue and are currently working with our 3rd party messaging vendor towards resolution.

Posted Nov 08, 2024 - 21:22 MST

This incident affected: BoldTrail CRM and kvCORE CRM.